Toronto Maid & Cleaning Services
 
 
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Toronto: 416 538-8117
Barrie: 705 252-8433
Hours: 9:00 am - 5:00 pm EST, Mon-Fri
Weekend cleaning available!
 
 
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My Clean House - Toronto Maid & Cleaning Services
Cleaning FAQ's
 

Are you bonded and Insured?

Yes, we believe anyone working in your home should be covered. Our insurance is covered up to $1 million for liability. A copy of our insurance is available upon request.

Do you screen your employees?

Yes, we carefully screen all of our employees and check references. We also do a police check. All of our employees are covered under our insurance and Worker's Comp. Also, all of our employees must go through training before becoming a professional cleaner. They also must speak and read English and have a good professional manner and wear our My Clean House uniform for cleaning.

Is your service guaranteed?

Yes, within 24 hours of service, anything in question, your cleaner will re-clean free of charge. You also have the option to add extra cleaning time towards your next clean.

Are the cleanings checked?

Yes, we send our supervisor to periodically check the cleanings for quality control.

How do you accept payment?

We accept cash, Visa, MasterCard, cheque or email transfer. Cheques accepted by regular customers only. Payment is due at the end of the service. Your cleaner will provide you with a written receipt after payment.

How many cleaners do you send?

We send one cleaner for your home or office cleaning. Additional cleaners can be requested, at a 3 hour minimum per cleaner. For regular cleaning, we do our best to send the same cleaner for your preferred day and time.

Do you use our supplies or yours?

Mostly we use the customer's supplies as most of the cleaners in Toronto use transit. Some of our cleaners do drive and therefore can supply all the materials for an additional $40-$50 flat rate. If you would like to supply your own materials and are not sure what to have on hand, we can email you a list of suggested products and materials. Really, all you need is the basics and we can achieve wonders from that!

What if I need to cancel or postpone a cleaning?

You must provide us 48 hours notice to cancel or change your cleaning day. There is a $50 cancellation fee per cleaner in failure to do so, also if the cleaner is unable to gain access to your home or office through no fault of ours.

What if I want to hire one of your employees privately?

To book one of our cleaners, or any of our staff, you must book through our office at 416-538-8117. You must not ask for our cleaner’s/ staff phone number for security reasons and for to try to employ privately. If at any time you do try to employ one of our staff who is currently employed by us or not, without our knowledge, you will be fined a fee of $2,000. Failure to pay the fee, your fine will automatically be sent to our collections department and will affect your credit.

Where do you service?

We service Central, North, East, West Toronto, and Etobicoke.

By using our service you automatically agree to the terms and conditions listed above.

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